Returns Policy

Shelmakers 14-Day Return Policy

Effective Date: 08.11.23

We want you to be completely satisfied with your purchase from Shelfmakers. If, for any reason, you are not happy with your order, you may return the product(s) within 14 days of receiving it. This return policy is designed to make your shopping experience with us as smooth as possible.

Eligibility for Returns:

  1. To be eligible for a return, the product must be in its original condition and packaging. It should include all accessories, tags, and labels.
  2. Customised or personalised items are not eligible for returns.
  3. Returns must be initiated within 14 days of receiving the product.
  4. Proof of purchase is required for all returns.

Return Process:

  1. Contact our customer support team at david@shelfmakers.co.uk or 01491 628596 to initiate the return process.
  2. Provide your order number, the reason for the return, and any relevant information.
  3. Our team will guide you through the return process, including providing you with a return authorisation and shipping instructions.

Return Shipping:

  1. You are responsible for the cost of return shipping.
  2. We recommend using a trackable shipping service to ensure your return is received.
  3. If the return is due to our error, we will cover the return shipping costs.

Refunds:

  1. Once we receive and inspect the returned product, we will process your refund within 5 working days to the original payment method used for the purchase.
  2. Refunds may take several business days to appear in your account, depending on your payment provider.

Exchanges:

If you wish to exchange an item, please follow the return process as described above and place a new order for the desired item.

Damaged or Defective Items:

If you receive a damaged or defective product, please contact our customer support team immediately. We will work with you to resolve the issue promptly.

Cancellations:

If you wish to cancel an order, please contact our customer support team as soon as possible. If the order has not been shipped, we will process the cancellation and provide a refund.

Policy Changes:

Shelfmakers reserves the right to update or modify this return policy at any time. Any changes will be effective immediately upon posting on our website.

We value your satisfaction and aim to provide exceptional customer service. If you have any questions or concerns about our return policy, please do not hesitate to contact us.

Thank you for shopping with Shelfmakers